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View our opening hoursUnderstanding commission disclosure
We partner with insurance brokers to provide premium finance. This allows you to pay over fixed, monthly payments.
Close Brothers Premium Finance pays brokers a commission to cover their costs, usually for things like:
- Introducing us to customers,
- Setting up insurance payments,
- Managing changes to customer details.
Why we need your consent for broker commission
We need your consent to pay the broker a commission before we can progress with your finance application. Without your consent, we can’t finance your insurance and you’d need to find another way to pay.
Tell us your decision to progress your finance
The fastest way you can give consent to broker commission is online. It only takes a few minutes.
You’ll need your unique access code which is on the email or letter we sent to you.
If you'd prefer to call us instead of going online, you can speak to our customer services team. To help us find you faster, have your agreement number ready it is on the email or letter we sent to you.
0333 321 6095
We’re open from Monday to Friday, 8:30AM to 6:00PM.
Frequently asked questions
Why am I being asked to give consent for a broker commission to be paid?
This is to ensure you understand and agree to the commission being paid, terms for when it is paid and the relationship between Close Brothers Premium Finance and the broker.
Is the commission an additional payment?
Close Brothers pays your broker a commission directly. It forms part of your monthly repayment to Close Brothers and it is already included in the interest charged as part of the total cost of your premium finance.
Is there a deadline to tell you my decision?
You have 12 days to tell us your decision. The date for this is included on the email or letter we’ve sent to you.
What do I do if I’ve missed the deadline?
If you don’t give your consent before the deadline we will cancel your finance application. You will need to speak to your insurance broker to submit another finance application, or to discuss other ways to pay for your insurance.
What happens if I haven’t received an email or letter asking for consent?
You can call our customer service team to tell us your decision on 0333 321 6095.
My access code isn’t working when giving consent online, what should I do?
Check that you haven’t missed the deadline date to give consent. If you have missed the deadline, you should contact your broker immediately.
You can call our customer service team to tell us your decision on 0333 321 6095.
Who can give consent for broker commission?
It must be the customer who’s named on the insurance finance application or authorised to act on behalf of the customer.
Why is the total amount repayable for premium finance less than the cost of the insurance?
If you’ve already paid a deposit this is taken away from the amount you have to repay in the monthly instalments. As a result, the total amount repayable will show as less than the cost of the insurance.