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Important update
    Changes to future finance agreements

    Due to some business changes, a number of customers won’t be able to take out finance agreements with Close Brothers to cover the cost of their insurance policies in the future. This change will not happen immediately, and we will be working with brokers over the next 6-12 months to organise a smooth transition. This does NOT impact any current finance agreements OR existing insurance policies.

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    I'm not happy with the response I have received - what should I do?

    If you don't feel we've considered your concerns fully, or there is further information that we should know about, please contact us on 0333 321 8566 quoting your agreement number, or email us at complaintspf@closebrothers.com.

     

    If you are unhappy about our response, you may refer the matter to the Financial Ombudsman Service.

     

    The Financial Ombudsman Service (FOS) is an independent arbitration service provided free for consumers. You may contact the Financial Ombudsman Service within six months of the date of our final response letter, using the contact details below:

     

    Financial Ombudsman Service, Exchange Tower, London, E14 9SR

    Telephone: 0800 023 4567 or 0300 123 9123

    E-mail: complaint.info@financial-ombudsman.org.uk

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