Important update

Christmas 2024 Opening Hours

Over the festive period, our opening hours will differ. To find the full list of when we’re available to support you, click the link below:

View our opening hours

Signing your credit agreement

What is customer due diligence?

What is Anti-Money Laundering?

How to tell if an e-mail is genuine or a phishing email?

Where can I find more information on AML processes and policies?

Identity documents

What if I don't have a valid form of ID?

How do I send my ID documents?

Will this affect my credit rating?

How quickly will you need my ID documents?

Why are you asking for the ID now?

Why do I need to supply ID?

What forms of ID do you accept?

Understanding your agreement

Why do I need to sign a credit agreement?

Why do you give me a credit limit?

Can I sign my agreement by hand?

Can I sign my credit agreement electronically?

Some of my information is incorrect - what should i do?

How much is the default fee?

When will my first payment date be, and how much will it be for?

What is a Credit Limit?

Why is the amount I need to repay different to the cost of my insurance premium?

Why is the total amount payable higher than my insurance premium?

What is an Annual Percentage Rate (APR)?

How will the monthly instalments appear on my bank statement?

Am I a personal lines or commercial lines customer?

Can't find your answer?

Contact our service team.

Contact us

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