How can I follow up or get an update on my complaint?

We will always try to contact you if we need further information to resolve your complaint. However, we will issue you with updates along the journey. If you have any further information you would like us to consider in your complaint, please contact us via the following methods:

By Phone

Our call centre is available to take your calls between the hours of 8:30am and 6:00pm, Monday to Friday. You can reach them on 0333 321 8566

By Email

customerservicespf@closebrothers.com

By Post

Complaints Department

Close Brothers Premium Finance

Wimbledon Bridge House

1 Hartfield Road

London, SW19 3RU