Who can I speak to about my complaint?

If you'd like to get in touch with us about your complaint, please contact us via the following methods:

By Phone

Our call centre is available to take your calls between the hours of 8:30am and 6:00pm, Monday to Friday. You can reach them on 0333 321 8566

By Email

customerservicespf@closebrothers.com

By Post

Complaints Department

Close Brothers Premium Finance

Wimbledon Bridge House

1 Hartfield Road

London, SW19 3RU

We have a dedicated complaints team who are available to address your concerns. However, please note that it can take up to 8 weeks for the team to investigate your complaint fully as per the guidelines set out by the Financial Ombudsman Service, so we appreciate your patience whilst they look into the matter for you.